Privacy Policy

Last Updated: July 2026

At AuraSuite, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you browse or place an order, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers)
Purchase history
Account information (if you create an account)

Automatically Collected Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Referral source
Cookies and similar technologies

This information helps us improve your shopping experience and website performance.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments securely
Communicate order updates
Respond to enquiries and customer support requests
Improve our website and services
Personalise your shopping experience
Detect and prevent fraud or unauthorised transactions
Comply with legal obligations
Send promotional emails or newsletters (only if you have opted in)

Payment Security

All payments are processed through trusted third-party payment providers.

AuraSuite does not store your complete credit or debit card details on our servers.

Payment providers may include services such as:

Visa
Mastercard
FPX
DuitNow
GrabPay
Touch 'n Go eWallet
Boost
Shop Pay
Apple Pay
Google Pay
PayPal (where available)

Cookies

Our website uses cookies to:

Remember your shopping cart
Save your preferences
Improve website performance
Analyse website traffic
Personalise content and promotions

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

Payment service providers
Shipping and courier companies
Website hosting providers
Marketing and analytics providers
Customer support platforms
Government or legal authorities where required by law

We do not sell or rent your personal information to third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorised access, disclosure, alteration, or destruction. While no online system can guarantee absolute security, we continually work to maintain appropriate security measures.

Your Rights

Depending on applicable laws, including the Malaysian Personal Data Protection Act (PDPA), you may have the right to:

Access your personal information
Request corrections to inaccurate information
Request deletion of your personal data where applicable
Withdraw consent for marketing communications
Request information about how your personal data is processed

To exercise these rights, please contact us using the details below.

Marketing Communications

If you subscribe to our newsletter or promotional updates, you may receive information about:

New arrivals
Exclusive offers
Promotions
Product launches
Special campaigns

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Third-Party Services

Our website may contain links to third-party websites or services. AuraSuite is not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

AuraSuite

📧 Email: support@aurasuite.co

💬 WhatsApp: +60 11-1499 4014

Shop With Confidence

At AuraSuite, we are committed to providing a safe, secure, and trustworthy shopping experience for every customer. By following these simple safety tips and purchasing only through our official channels, you can shop with confidence and enjoy premium fragrances with complete peace of mind.

If you have any questions or concerns, our customer support team is always ready to assist you.