Terms of Service
Last Updated: July 2026
Welcome to AuraSuite. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
If you do not agree with these terms, please do not use our website or services.
1. Use of Our Website
You agree to use the AuraSuite website only for lawful purposes and in accordance with these Terms of Service.
You must not:
- Use our website for fraudulent or illegal activities.
- Attempt to gain unauthorised access to our systems.
- Interfere with the security or functionality of the website.
- Upload malicious software or harmful code.
- Copy, reproduce, or misuse our content without written permission.
2. Products and Pricing
We strive to ensure that all product descriptions, images, prices, and availability are accurate.
However, AuraSuite reserves the right to:
- Correct pricing or listing errors.
- Update product information without prior notice.
- Modify or discontinue products at any time.
- Cancel orders affected by pricing or technical errors.
Colours and packaging displayed on screen may vary slightly from the actual product due to lighting, photography, or device settings.
3. Orders
By placing an order, you confirm that:
- The information you provide is accurate and complete.
- You are authorised to use the selected payment method.
- You agree to pay the total amount shown during checkout.
AuraSuite reserves the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, stock availability, or other operational issues. If a payment has already been made for a cancelled order, an appropriate refund will be processed.
4. Payments
We accept secure payments through the payment methods available during checkout.
All transactions are processed using trusted third-party payment providers. AuraSuite does not store your complete payment card details.
5. Shipping
Orders are processed and shipped according to our Shipping Policy.
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.
AuraSuite is not responsible for delays caused by third-party courier services after an order has been dispatched.
6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Please review that policy before requesting a return or refund.
7. Intellectual Property
All content on the AuraSuite website, including text, graphics, logos, images, product descriptions, and website design, is owned by or licensed to AuraSuite and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by applicable law, AuraSuite shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Our total liability relating to any purchase shall not exceed the amount paid for the affected order, except where prohibited by law.
9. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Changes to These Terms
AuraSuite may update these Terms of Service at any time without prior notice.
The latest version will always be published on this page. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.
11. Governing Law
These Terms of Service are governed by the laws of Malaysia.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the Malaysian courts, unless otherwise required by applicable law.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
AuraSuite
📧 Email: support@aurasuite.co
💬 WhatsApp: +60 11-1499 4014
We are happy to assist you with any enquiries regarding our website, products, or services.
Shop With Confidence
At AuraSuite, we are committed to providing a safe, secure, and trustworthy shopping experience for every customer. By following these simple safety tips and purchasing only through our official channels, you can shop with confidence and enjoy premium fragrances with complete peace of mind.
If you have any questions or concerns, our customer support team is always ready to assist you.