Track Your Order
At AuraSuite, we make it easy to stay updated on your purchase from the moment your order is placed until it arrives at your doorstep.
Simply enter your Order Number and Email Address using the tracking tool below to view your order's latest shipping status in real time.
How to Track Your Order
You'll need:
- Order Number (e.g. #AS12345)
- Email Address used during checkout
Once submitted, you'll be able to view:
- Order Confirmation
- Payment Status
- Processing Status
- Shipping Status
- Courier Information
- Tracking Number
- Estimated Delivery Date
- Delivery Updates
Track Your Shipment
Enter your Order Number and Email Address below to begin tracking your order.
Click here.
Didn't Receive Your Tracking Number?
Tracking information is typically sent once your order has been packed and dispatched.
Please allow 1–2 business days for order processing before tracking becomes available.
Be sure to check your inbox and spam/junk folder for your shipping confirmation email.
Delivery Time Estimates
| Destination | Estimated Delivery |
|---|---|
| West Malaysia | 1–3 Business Days |
| East Malaysia | 3–7 Business Days |
| International | 5–15 Business Days |
Please note that delivery times may vary during peak shopping periods, public holidays, customs clearance, or unforeseen courier delays.
Our Courier Partners
AuraSuite works with trusted logistics providers to ensure your order arrives safely:
- SPX Express
- J&T Express
- Ninja Van
- Pos Laju
- Flash Express
- BEST Express
- City-Link Express
- GDEX
- DHL eCommerce
- UPS (selected international shipments)
The courier assigned to your order will depend on your delivery address and service availability.
Need Help With Your Order?
If you cannot locate your tracking information or need assistance with your shipment, our customer support team is here to help.
AuraSuite Customer Support
💬 WhatsApp: +60 11-1499 4014
🇲🇾 Malaysia
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Shop with Confidence
✔ Secure Checkout
✔ Fast Malaysia-Wide Shipping
✔ Trusted Courier Partners
✔ Real-Time Order Tracking
✔ Responsive Customer Support
✔ Carefully Packed Fragrances