Refund Policy

Refund Policy

Last Updated: July 2026

At AuraSuite, customer satisfaction is important to us. If you are eligible for a refund under our Return & Refund Policy, we will process your request as quickly as possible. Please read the following policy before submitting a refund request.

Eligible Refunds

Refunds may be approved in the following situations:

  • You received the wrong item.
  • Your order arrived damaged during delivery.
  • The product has a manufacturing defect.
  • Your order was lost during shipment and confirmed by the courier.
  • Your order was cancelled before shipment.
  • Any other situation approved by AuraSuite after review.

To be eligible, you must contact us within the return period specified in our Return & Refund Policy.

Non-Refundable Items

For hygiene and quality assurance reasons, refunds are generally not available for:

  • Opened or used perfume bottles.
  • Products damaged due to misuse, accidents, or improper storage.
  • Items returned without prior approval.
  • Products purchased during clearance or final sale promotions (unless defective or required by applicable law).
  • Gift cards or promotional vouchers.

Refund Process

To request a refund:

  1. Contact our customer support team.
  2. Provide your order number and a description of the issue.
  3. Attach clear photos or videos if the product is damaged, incorrect, or defective.
  4. Our team will review your request and may ask for additional information.
  5. If approved, we will arrange the appropriate refund.

Refund Method

Approved refunds will be issued using the original payment method whenever possible.

Depending on your payment provider, refunds may be processed through:

  • Credit or debit card
  • FPX
  • DuitNow
  • GrabPay
  • Touch 'n Go eWallet
  • Boost
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal (where available)

If the original payment method cannot be refunded, we will discuss an alternative solution with you.

Refund Processing Time

Once your refund has been approved:

  • Processing typically begins within 3–7 business days.
  • The time for funds to appear in your account depends on your bank or payment provider and may take additional business days.

You will receive confirmation once your refund has been processed.

Shipping Fees

Original shipping charges are generally non-refundable, except where:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The order could not be fulfilled due to our error.
  • Refund of shipping costs is required by applicable law.

If a return is approved because of our mistake, reasonable return shipping costs may also be reimbursed.

Order Cancellations

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled, and the standard return process will apply if eligible.

Need Assistance?

If you have questions about your refund or require assistance with your order, please contact us.

AuraSuite

📧 Email: support@aurasuite.com

💬 WhatsApp: +60 11-1499 4014

Our customer support team will be happy to assist you.

Shop With Confidence

At AuraSuite, we are committed to providing a safe, secure, and trustworthy shopping experience for every customer. By following these simple safety tips and purchasing only through our official channels, you can shop with confidence and enjoy premium fragrances with complete peace of mind.

If you have any questions or concerns, our customer support team is always ready to assist you.